Privacy Policy

Last updated: 1 January 2026

JT Homewares (ABN 85 749 599 452) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, postal address)
• Business name and ABN (for wholesale customers)
• Order and transaction information
• Communication records (emails, contact form submissions)
• Website usage data (pages visited, browser type, IP address) collected through standard analytics

2. How We Collect Information

We collect personal information directly from you when you:

• Submit an enquiry through our contact form
• Send us an email
• Place an order or request a wholesale quote
• Browse our website (through cookies and analytics tools)

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide customer support
• To process and fulfil orders
• To provide wholesale quotes and manage business accounts
• To improve our website and services
• To comply with legal obligations

We will not use your personal information for direct marketing without your consent.

4. Disclosure of Information

We may disclose your personal information to:

• Shipping and logistics providers to fulfil your orders
• Professional advisors (accountants, legal counsel) as required
• Government authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage of electronic records and restricted access to personal information on a need-to-know basis.

6. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and collect anonymous usage data. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

8. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: contact@jianweitanhomewares.com.au
Address: Apt 323, 181 Exhibition St, Melbourne VIC 3000, Australia