Quick answers to the most common questions about our products, services, and policies.
We offer a comprehensive range of household goods across three core categories: Kitchenware (cookware, utensils, storage containers, cutting boards, knives, and tableware), Cleaning Essentials (cleaning tools, sponges, cloths, brushes, mops, brooms, and cleaning solutions), and Daily Living (laundry essentials, bathroom accessories, home organisation, hangers, hooks, and general household sundries). All products are selected for quality, durability, and practical value.
Yes, we offer competitive wholesale pricing for businesses of all sizes. Our wholesale program is designed to be straightforward, with transparent pricing and no hidden fees. Whether you run a retail store, supermarket, online shop, or hospitality business, we can provide tailored pricing based on your requirements and order volume. Please visit our Wholesale page or email us at contact@jianweitanhomewares.com.au for more details.
We maintain flexible minimum order quantities to accommodate businesses of different sizes. Minimums vary by product category and are generally kept reasonable to ensure accessibility. Contact us with your specific requirements and we will work with you to find a solution that fits your needs and budget.
Placing a wholesale order is simple. Send us an email at contact@jianweitanhomewares.com.au with your business details and the products you are interested in. We will respond with a tailored quotation within one business day. Once you approve the quote, we process your order and arrange delivery. The full process is outlined on our Wholesale page.
Yes, we ship to all states and territories across Australia. Our Melbourne-based operations allow us to dispatch orders efficiently, with most orders processed within 24 hours of confirmation. Shipping costs and delivery timeframes vary depending on your location and order size.
Shipping times depend on your location. As a general guide: Melbourne metro orders typically arrive within 1 to 3 business days, other Victorian addresses within 2 to 4 business days, interstate capital cities within 3 to 6 business days, and regional or remote areas within 5 to 10 business days. Tracking information is provided for all shipments so you can monitor your delivery.
We stand behind the quality of our products. If you receive a faulty or damaged item, please contact us within 14 days of delivery and we will arrange a replacement or refund. Items must be unused and in their original packaging for returns. For wholesale orders, please inspect your delivery upon receipt and report any issues within 48 hours. Full details are available in our Terms of Service.
The best way to reach us is via email at contact@jianweitanhomewares.com.au. Our team is available Monday to Friday, 9:00 AM to 5:00 PM AEST, and we aim to respond to all enquiries within one business day. You can also use the contact form on our Contact page.
All products sold by JT Homewares are covered by the consumer guarantees under Australian Consumer Law. In addition, many of our products carry manufacturer warranties. If you experience any issues with a product, please contact us and we will work with you to resolve it promptly. We are committed to ensuring your satisfaction with every purchase.
Yes, we understand that wholesale buyers often want to evaluate products before committing to larger orders. We can arrange sample orders for a small fee, which is typically credited towards your first wholesale order. Contact us to discuss sample availability for the specific products you are interested in.
If you could not find the answer you were looking for, do not hesitate to reach out. We are happy to help.